LifeSpan Resources furnishes transportation to life sustaining therapies (renal dialysis, chemotherapy, and radiation treatments), doctors, social service organizations and other locations. Reservations should be made ten to fourteen working days in advance. The LifeSpan Resources Transportation Team continually strives to accommodate all requests for transportation. We strive to be as dependable and efficient as we can. Please review the guidelines below to help us meet your transportation needs in a safe and reliable manner.
Monday through Friday
8:00 a.m. to 4:30 p.m.
The best time to schedule your appointment is between 8:30 a.m. and 4:00 p.m.
Clark & Floyd Counties: 812-948-8330
Harrison County: (Toll-Free) 1-888-948-8330
Scott County: 812-206-7978 or (Toll-Free) 1-888-948-8330
SCHEDULING A RIDE
Because our appointment times fill up quickly, please call us as soon as possible to schedule a ride. Calling at least ten (10) to fourteen (14) working days in advance typically ensures we will be able to meet the requested appointment time. We are able to schedule appointments eight (8) weeks in advance. We will make every effort to meet transportation needs with short notice or to suggest an alternative solution.During the phone call to our Dispatcher, we will ask important information each time, including name, address, telephone number, destination address and special needs. All information is kept confidential. At times, our Dispatchers are away from the phone, so please leave a message on our answering machine and someone will return the call as soon as possible.
PICK-UPS AND RETURN TRIPS
Our drivers have a demanding schedule and to make sure we get individuals to appointments on time, please be ready at least 15 minutes in advance of the scheduled pick-up time. Due to weather, road conditions and traffic jams, the pick-up time could change. If we find that the driver will be later than 15 minutes past the pick-up time, the Dispatcher will call. Please feel free to call us and check on scheduled pick-up times. On the day prior to the appointment, office personnel will call to confirm the appointment.The driver will give each rider a card with a phone number to call the Dispatcher when the appointment is over and it is time to return home from the appointment. If it is a medical appointment, please have the nurse or receptionist call us and the Dispatcher will schedule a van for return trip. All return trips must be scheduled by 2:30 p.m.
WHERE WE CAN PROVIDE RIDES TO
While there are exceptions, our transportation priority focuses on medical trips including Dialysis, Chemotherapy/Radiation, doctors’ offices, hospitals and dentists.
LifeSpan Transportation is an approved Medicaid provider and eligible for reimbursement from Medicaid when we provide transportation to a Medicaid approved appointment. It is very important to make us aware of your Medicaid eligibility when scheduling an appointment time.
CANCELLATION AND “NO-SHOW” POLICY
If it is necessary to cancel a scheduled appointment, it is very important to let us know in advance. We would like at least two (2) hours notice prior to the scheduled pick-up time. If the van driver is at the pick-up address and the individual the ride is scheduled for is not, this is considered a “no-show”. After three (2) “no-shows” during the course of a month’s time, the LifeSpan Transportation Office will review the circumstances and this may result in termination of transportation services. Attention to this policy will help us to run our transportation service more efficiently.
SAFETY AND COMFORT
Indiana State Law requires that all passengers in any vehicle must wear a seat belt. To ensure each individuals safety, as well as the safety of other passengers, please wear a seat belt. Drivers will assist with the seat belt, if necessary. Eating, Smoking and Drinking by passengers are prohibited on any LifeSpan Transportation vehicle. Abusive conduct by a passenger towards the driver or another passenger may result in the termination of transportation services. Abusive conduct includes any acts that are considered offensive and/or touching another person in a rude, insolent or aggressive manner. Verbal abuse in the form of swearing or hand gestures is also considered abusive conduct.
TRANSPORTATION OF CHILDREN
Child restraints must be provided by the parent/guardian of the child. Child restraints must be used to transport children from birth through age eight (8). A child restraint system or seatbelt must be used to transport children from age nine (9) through age sixteen (16), in accordance with Indiana State Law.
PERSONAL CARE ATTENDANT
Personal Care Attendants may accompany all passengers on LifeSpan vehicles. Please let office personnel know you will have an attendant when scheduling your appointment.
Service Animals are allowed to accompany a passenger and space will be made available. Please let office personnel know when you will have a service animal accompanying you, when you schedule your appointment. Please make sure the animal is securely leashed.
If assistance is needed to help you enter or exit the vehicle, just let the office personnel know when scheduling your appointment. However, you may request assistance from the driver at any time during your trip.
Passengers with portable oxygen are welcomed on LifeSpan vehicles. The driver will assist you, if needed. Please let the office personnel know you will have portable oxygen with you when scheduling your appointment and if you need assistance.
Our drivers cannot carry wheelchair passengers up or down steps. Anyone in a wheelchair wishing to use our transportation service must provide a safe ramp for accessibility or be ready outside on level ground where the driver can assist them into the van. All wheelchair passengers can have an aide ride with them for assistance.
DONATIONS AND TIPPING
Donations are appreciated and can be given to the driver or mailed to our office at 317 E. Fifth Street, New Albany, IN 47150. No one will be denied transportation service based on ability to donate. Our drivers are not allowed to accept tips. To express appreciation of the driver, please call us at the LifeSpan Transportation Office and let us know.
LIFESPAN RESOURCES DEDICATION TO QUALITY TRANSPORTATION
In an effort to provide efficient and professional transportation services in our community, each rider will be sent a survey. Please fill out the survey and send it back to us in the postage paid, self-addressed envelope provided. We appreciate the feedback on how we can continue to serve the transportation needs in our community.
THANK YOU TO OUR VARIOUS FUNDING PARTNERS!!
Horseshoe Foundation of Floyd County
Community Foundation of Southern Indiana
Culbertson Home for Old Ladies Board of Directors
Family and Social Services Administration – Indiana Division of Aging
Harrison County Community Foundation
Indiana Department of Transportation
Metro United Way
Scott County Community Foundation
United Way of Scott County