Transportation Rides To Go!

LifeSpan Resources’ Rides To Go! program furnishes transportation to life sustaining therapies (renal dialysis, chemotherapy, and radiation treatments), doctors, social service organizations, grocery stores, pharmacies, senior centers and other life enhancing locations. The LifeSpan Resources Transportation team continually strives to accommodate all requests for transportation. Our caring team of drivers will transport riders in comfort and safety from door through door.  All drivers are background checked, screened for drugs and alcohol and highly trained for safe transport.  Our program operates under the latest CDC recommendations for Covid-19 protocols including installation of plexiglass screens behind drivers, anti-viral fogging systems, frequent wiping of high touch areas, social distancing on board, mask requirements and temperature checks. We strive to be dependable and efficient with our riders’ safety being our top priority. Please review the guidelines below to help us meet your transportation needs in a safe and reliable manner.

Scheduling Rides

Non Medicaid/Private Pay Medical Trips and Social Transportation:

Please call our Aging and Disability Resource Center (ADRC)  at 812-948-8330, and ask to speak to an Options Counselor for information and to complete your free registration.  After you are registered with our program you may begin scheduling trips with our scheduling department (812-948-9701).  Private pay medical trips are $25 each way. Because our appointment times fill up quickly, please call us as soon as possible to schedule a ride. Calling several days in advance typically ensures we will be able to meet the requested appointment time. We are able to schedule appointments eight (8) weeks in advance. We will make every effort to meet transportation needs with short notice. During the phone call to our Scheduler, we will ask important information each time, including name, address, telephone number, destination address and special needs. All information is kept confidential. At times, our Scheduler/ Dispatchers are away from the phone, so please leave a message on our answering machine and someone will return the call as soon as possible.

Please note: For social transportation trips, we ask for your flexibility due to the need to prioritize medical trips. We will make every effort to take you on the day you’d like, however it may be necessary to limit the days of the week we can schedule your social trip due to the need to prioritize medical trips. Social trips are available when we have excess capacity which are typically Tuesdays and Thursdays.  Thank you for your understanding in this matter.  Social trips are available on a donation basis: $2 per trip (each way) is our suggested donation. 

Medicaid:

If you are a Medicaid patient and need to schedule non-emergency medical transportation, please be advised:

• The State of Indiana Family and Social Services Administration (FSSA), has contracted Medicaid medical transportation to Verida.  This change is effective JUNE 1, 2018.
• LIFESPAN RESOURCES WILL STILL PROVIDE YOUR TRANSPORTATION, HOWEVER:
• You will need to call Verida to schedule medical transportation trips. PLEASE REQUEST LIFESPAN RESOURCES AS THE COMPANY WHO WILL TRANSPORT YOU TO YOUR APPOINTMENTS.
• Verida will send the trips to LifeSpan Resources. The call center is now open to schedule your appointments.
•  

VERIDA  CALL CENTER:  1-855-325-7586

Continue to call LifeSpan Resources for social trips to the grocery, shopping, pharmacy, Senior Games, etc.  If you are a new rider, our schedulers will direct you to our registration personnel (Options Counselors).

LifeSpan Transportation for Social Trips: 812-948-9701.

Pick Ups and Returns:

To make sure we get individuals to appointments on time, please be ready at least 15 minutes in advance of the scheduled pick-up time.  Due to weather, road conditions and traffic jams, the pick-up time could change.  If we find that the driver will be later than 15 minutes past the pick-up time, the Dispatcher will call.  Please feel free to call us and check on scheduled pick-up times.

Cancellation & “No-Show” Policy

If it is necessary to cancel a scheduled ride, it is very important to let LifeSpan Resources or Verida (Medicaid patients) know in advance. We would like at least two (2) hours notice prior to the scheduled pick-up time.  If the van driver is at the pick-up address and the individual the ride is scheduled for is not, this is considered a “no-show.”  Attention to this policy will help us to run our transportation service more efficiently.

Safety & Comfort

Indiana State Law requires that all passengers in any vehicle must wear a seat belt.  To ensure each individuals safety, as well as the safety of other passengers, please wear a seat belt. Drivers will assist with the seat belt, if necessary.  Eating, Smoking and Drinking by passengers are prohibited on any LifeSpan Resources Transportation vehicle.  Abusive conduct by a passenger towards the driver or another passenger may result in the termination of transportation services. Abusive conduct includes any acts that are considered offensive and/or touching another person in a rude, insolent or aggressive manner. Verbal abuse in the form of swearing or hand gestures is also considered abusive conduct.

Transportation of Children

We are able to transport children to medical appointments. They must be accompanied by a parent or guardian. Child restraints must be provided by the parent/guardian of the child.  Child restraints must be used to transport children from birth through age eight (8).  A child restraint system or seatbelt must be used to transport children from age nine (9) through age sixteen (16), in accordance with Indiana State Law.

Personal Care Attendant

Personal Care Attendants may accompany all passengers on LifeSpan Resources vehicles.  Please let office personnel know you will have an attendant when scheduling your appointment.

Service Animals

Service Animals are allowed to accompany a passenger and space will be made available.  Please let office personnel know when you will have a service animal accompanying you, when you schedule your appointment.  Please make sure the animal is securely leashed.

Passenger Assistance

If assistance is needed to help you enter or exit the vehicle, just let the office personnel know when scheduling your appointment.  However, you may request assistance from the driver at any time during your trip.

Portable Oxygen

Passengers with portable oxygen are welcomed on LifeSpan Resources vehicles.  The driver will assist you, if needed.  Please let the office personnel know you will have portable oxygen with you when scheduling your appointment and if you need assistance.

Wheelchair Accessibility

All of our vehicles are capable of transporting riders in wheelchairs.  All drivers are trained in safe wheelchair transport and capable of helping riders in wheelchairs to have a safe and comfortable ride. However, our drivers cannot carry wheelchair passengers up or down steps. Anyone in a wheelchair wishing to use our transportation service should have a safe ramp at home for accessibility, or be ready outside on level ground where the driver can assist the rider into the van. All wheelchair passengers can have an aide ride with them for assistance.